The Truth About GTL (GettingOut): A Beginner's Guide

If you have a loved one incarcerated and are looking for ways to stay connected, you've likely stumbled upon GTL's "GettingOut" platform. GettingOut promises to bridge the gap between the inside and outside world, but navigating its features and understanding its nuances can be a bit daunting. This guide aims to demystify GettingOut, explaining its key concepts, highlighting common pitfalls, and providing practical examples to help you use it effectively and avoid unnecessary expenses.

What is GettingOut?

GettingOut, operated by Global Tel Link (GTL), is a communication platform designed for incarcerated individuals and their families. It offers a range of services, including:

  • Messaging: Sending and receiving text-based messages.

  • Video Visitation: Conducting virtual visits via video calls.

  • Phone Calls: Facilitating phone calls between inmates and approved contacts.

  • Money Transfers: Allowing you to deposit funds into an inmate's commissary account.

  • Photo Sharing: Sending approved photos to incarcerated individuals.

    • Think of it as a digital hub connecting the outside world to those inside correctional facilities. However, unlike standard communication platforms, GettingOut operates within the specific rules and regulations of each facility. This means understanding these rules is crucial for successful usage.

    Key Concepts Explained:

  • Account Setup and Approval: Before you can use GettingOut, you'll need to create an account on their website (gettingout.com) or through their mobile app. This requires providing your personal information and verifying your identity. The inmate you wish to communicate with must also approve you as a contact within the facility's system. This approval process can sometimes take time, so patience is key.

  • Facility-Specific Rules: This is perhaps the most important concept to grasp. Each correctional facility has its own set of rules and regulations regarding GettingOut. These rules govern everything from the allowed content of messages to the scheduling and duration of video visits. Failure to comply with these rules can result in your account being suspended or your contact with the inmate being restricted. Always check the specific facility's guidelines on the GettingOut website or contact the facility directly for clarification.

  • Messaging Credits: GettingOut uses a credit system for messaging. Each message you send or receive deducts a certain number of credits from your account. The cost per message varies depending on the facility. You'll need to purchase credits to communicate via messaging.

  • Video Visitation Scheduling: Video visits are typically scheduled in advance through the GettingOut platform. Availability is limited, and slots can fill up quickly. Ensure you schedule your visits well in advance and familiarize yourself with the facility's rules regarding visit duration, dress code (on your end), and prohibited topics.

  • Money Transfers and Commissary: GettingOut allows you to deposit money into the inmate's commissary account. This money can be used by the inmate to purchase items from the facility's store, such as snacks, hygiene products, and stationery. The process is generally straightforward, but fees may apply.

    • Common Pitfalls and How to Avoid Them:

  • Assuming Uniform Rules: *Pitfall:* Assuming that the rules for one facility apply to all others. *Solution:* Always, always, always check the specific rules for the facility where your loved one is incarcerated. These rules are usually available on the GettingOut website or by contacting the facility directly.

  • Sending Inappropriate Content: *Pitfall:* Sending messages or sharing photos that violate the facility's rules. This could include sexually suggestive content, content that promotes violence, or content that discusses escape plans. *Solution:* Be mindful of what you send. Err on the side of caution and avoid anything that could be considered questionable. Remember that all communications are monitored.

  • Overspending on Credits: *Pitfall:* Purchasing large quantities of credits without accurately estimating your usage. *Solution:* Start with a smaller credit package and track your usage. This will help you determine how many credits you need to purchase regularly. Look for credit packages that offer better value per credit.

  • Missing Video Visit Appointments: *Pitfall:* Scheduling a video visit and then missing it due to unforeseen circumstances. *Solution:* Set reminders for your scheduled visits and ensure you have a reliable internet connection and a quiet environment. If you need to cancel a visit, do so as far in advance as possible (following the facility's cancellation policy) to avoid being charged.

  • Ignoring Technical Issues: *Pitfall:* Experiencing technical difficulties during a video visit or while sending messages and not seeking assistance. *Solution:* Familiarize yourself with the GettingOut help resources. They offer troubleshooting guides and FAQs to address common technical issues. If you can't resolve the issue yourself, contact GettingOut customer support.

  • Falling for Scams: *Pitfall:* Believing offers from unofficial sources promising cheaper credits or guaranteed visitation slots. *Solution:* Only purchase credits and schedule visits through the official GettingOut website or mobile app. Be wary of unsolicited emails or messages offering deals that seem too good to be true.

    • Practical Examples:

  • Example 1: Messaging: You want to send a message to your brother in prison. First, you ensure you are approved as a contact. Then, you purchase a messaging credit package. You type your message, ensuring it doesn't violate any facility rules (no talk of escape, for instance). You send the message, and the appropriate number of credits is deducted from your account. Your brother receives the message and can reply, also deducting credits from his account.

  • Example 2: Video Visitation: You want to schedule a video visit with your spouse. You log into GettingOut and navigate to the video visitation section. You review the available time slots for the facility where your spouse is incarcerated. You select a suitable time and date and confirm the appointment. You receive a confirmation email with instructions on how to join the video visit. On the day of the visit, you log in a few minutes early, ensuring your camera and microphone are working properly.

  • Example 3: Money Transfer: You want to send money to your son's commissary account. You log into GettingOut and navigate to the money transfer section. You enter the amount you wish to send and select your preferred payment method. You review the fees associated with the transaction and confirm the transfer. The money is typically credited to your son's account within a few business days.

    • Surprises to Expect:

    The "surprise" element of GettingOut often comes from the unexpected costs and the sometimes frustrating limitations imposed by the facility's rules. Be prepared for:

  • Hidden Fees: Beyond the cost of credits, there may be transaction fees for money transfers or other services.

  • Technical Glitches: The platform isn't perfect, and technical issues can arise, disrupting communication.

  • Slow Response Times: Customer support response times can sometimes be slow, leaving you waiting for assistance.

  • Restricted Communication: Be aware that communication can be monitored and restricted at any time.

In Conclusion:

GettingOut can be a valuable tool for staying connected with incarcerated loved ones. However, it's essential to approach it with realistic expectations and a thorough understanding of the platform's features and limitations. By familiarizing yourself with the facility-specific rules, being mindful of your communication, and avoiding common pitfalls, you can maximize the benefits of GettingOut and maintain meaningful connections with those inside. Remember to always prioritize safety, security, and adherence to the rules, ensuring a positive and compliant experience for everyone involved.